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Services

Telecommunications

The Telecommunications Services Department provides telecommunications services for Johns Hopkins Medical Institutions and Johns Hopkins University. We manage telecommunications facilities at East Baltimore, Bayview Medical Center, Homewood, Eastern, Mount Washington, and various locations in Maryland and Washington, D.C.

Our mission is to ensure that faculty, staff, students, patients, and visitors have reliable and convenient telecommunications services and equipment. Management and staff are dedicated to providing our customers with prompt and friendly service.

News and Alerts

Repair - Submit a Self-Service Ticket by clicking here or CALL 443-287-4663, Option 1

Repairs include no dial tone, broken phones (need to buy new telephone), need new phone jack cable.  NOTE: Only submit a self-service ticket for non-urgent requests.  Be very clear in describing the issue you are having with your telephone.


Work Orders and Telephone Service Requests

Please click on the link below, then click on “I want to” and choose Submit a Telephone Service Request.**

Telephone Service Requests

*Note:  Telephone Service Requests can take up to 10 days to fulfill depending on our technical workload.

**We recommend using a Chrome web browser, instead of Internet Explorer.