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Mobility Information

The Mobility Support Team is committed to providing secure, convenient, dependable wireless access to time-sensitive information on a mobile device in an effort to enrich and improve our customers business needs by using the various mobile technologies, platforms, and solutions in our ever changing environment.

Information in your Exchange/Outlook mailbox can be bi-directionaly synced between your mobile device and Outlook client through a wireless connection.

I. Mobile Device Setup Options

A. Microsoft Intune

Microsoft Intune is a Mobile Device Management system (MDM). Microsoft Intune was chosen to manage Johns Hopkins information on company issued or personally owned devices, which primarily receive Hopkins Email Only. More information about the use of Intune can be found at

II. General Use Information             

A. Hopkins Wireless Connectivity - To access the Hopkins wireless network, you must first register your device with JHARS. For more information (Click Here)

B. Device Ordering:

For a list of recommended mobile devices by carrier (Click Here)

To access the Telecom Order Site (Click Here)

C. Password - a secure password will be required on all managed devices once they are activated in our enviroment

D. Lost/Stolen Mobile Device - Lost or stolen devices must be reported immediately.  

  • For on-campus incidents, contact the Corporate Security Office at your site.  Contact information for the different campus offices can be found here
  • For off-campus incidents, please contact your local police precinct to file a report.  Once a report has been filed, provide that information to the Corporate Security Office on your campus.

E. Leaving the University or Hospital - If you are leaving Johns Hopkins please contact the Mobility Support Team or HelpDesk and return any corporate owned devices so that your account can be deleted from the server, the service billing stopped, and if neccessary the data can be wiped from the device

F. Device Accessories - All device accessories or replacement equiptment must be purchase by the customer directly or through the Telecom Department.

Device Support: Please submit a ticket using the IT Help app within the Helpdesk item in the left column of the myJH Portal or call the HelpDesk (410-955-Help)