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Getting Connected to Hopkins MyCloud Desktop

Getting Connected To Hopkins MyCloud

(Click to download a full word document)


There are two primary methods for accessing Hopkins MyCloud:

  • The MyJH Portal under the “Cloud” category.  The MyCloud link works from inside or outside the Hopkins network with the use of multi-factor authentication (MFA).
  • Direct access via any HTML5 enabled web browser (Chrome is preferable) is available by clicking MyCloud Web Portal, or by copy/pasting into your browser search bar.


Accessing the MyCloud Web Portal:

Enter your JHED ID and Password:

**NOTE: If you are accessing through a managed desktop, Enterprise Single Sign On will pass your credentials through automatically.
Multi-Factor Authentication (MFA) is required to access Hopkins MyCloud and MyCloud Desktop. For instructions on enrollment in MFA, use this link: Click Here

Click the box next to the Citrix License Agreement and Click ’Download':


You may see the following pop-up, or something similar (browser experience may vary):

  • Enable Chrome to "Open Citrix Receiver Launcher":

The following file will download in the bottom left-side corner. Click '^' and select 'Open'.

  • Please note, the most recent version of Citrix Receiver will download. Screenshots might not reflect correct version. 


Click 'Yes' for the next pop-up.

If Citrix Receiver is already installed, click ‘Already Installed
  • Most managed systems will have a pre-installed Citrix Receiver, and you may ignore the license agreement at this time
  • ​​If your system does not have Citrix Receiver, you may accept the agreement, and proceed with a manual installation. There is a stand-alone walk through guide available HERE.


Accessing Applications from the MyCloud Web Portal:

Locate the three tabs in the blue ribbon bar at the top of the portal.

Click on the “Apps” tab.


Type “Access” in the search box.

Click the icon for Access 2016 to launch the app.

To make this process easier the next time you log in, the icon can be added to your default favorites tab:  Click “Details” next to the application name. 

Click “Add to Favorites

*Note: Although individual access to applications will vary, all available applications can be searched and accessed using the same method outlined above.


Accessing the MyCloud Desktop from the MyCloud Web Portal.

Navigate to ‘MyCloud Desktop’, and click the icon:

The desktop will load, and you are connected!

Navigating the Citrix Client for Hopkins MyCloud Desktop

At the top of the window shade, click the down arrow:

This will show a series of options available through the Citrix client.

The ‘Home’ button will reduce all your open desktop session windows, so you can use the local desktop and applications.


Ctrl+Alt+Del’ will send a command similar to your local windows workstation.

Preferences’ will take you to the settings menu:

**Note: No changes are required.

Full-Screen’ will take you to full screen mode, and vice versa for windowed mode.

Shortcuts’ will open a sub menu of Storefront features.

**Note: This feature is partially functional in full screen mode only

Disconnect’ will disconnect your current Hopkins MyCloud Desktop session.

**Note: Your desktop will continue to run, but your secure session will disconnect.

Or you can double click the ‘Disconnect’ button conveniently located on your desktop:



Using Multiple Monitors.

To utilize multiple (dual) monitors:

  • Window’ the Hopkins MyCloud Desktop session.
  • Drag/stretch the session across both monitors.
  • Maximize the session back to ‘Full Screen’ mode. 
  • The session will automatically expand to use both monitors.

Example for Creating a ‘Favorite

On the Citrix StoreFront landing page, click the ‘Desktops’ or ‘Apps” tab at the top:

Locate the target ‘Desktop’ or ‘App’, click ‘Details’, and then click ‘Add to Favorites’:

Your Desktop or App can now be found on your Favorites Tab.

**NOTE: You can also remove a favorite by clicking ‘Remove’ from the same ‘Details’ view:



Resetting Your Hopkins MyCloud Desktop From Citrix Storefront

While on the Favorites or Desktop Tab:

Click Details next to the Desktop icon:

Click Restart:

Click Restart when prompted:

**NOTE: Please wait 3-4 minutes before attempting to reconnect. This allows adequate time for your profile data to sync back to the server infrastructure.