Telecommunications – Office Phones / Enterprise Voice

The Telecommunications Services Department provides telecommunications services for Johns Hopkins Medical Institutions and Johns Hopkins University. We manage telecommunications facilities at East Baltimore, Bayview Medical Center, Homewood, Eastern, Mount Washington, and various locations in Maryland and Washington, D.C.

Our mission is to ensure that faculty, staff, students, patients, and visitors have reliable and convenient telecommunications services and equipment. Management and staff are dedicated to providing our customers with prompt and friendly service.

Telephone Repairs

Submit an online self-service ticket through Service Now or call 410-955-HELP (410-955-4357).

Repairs include no dial tone, broken phones (need to buy new telephone), need new phone jack cable.

Note: Only submit a self-service ticket for non-urgent requests. Be very clear in describing the issue you are having with your telephone.

Work Orders and Telephone Service Requests

Submit a Telecom Service Request on Service Now (Chrome browser recommended).

Note: Telephone Service Requests can take up to 10 days to fulfill depending on our technical workload.

Other Telecommunications Information