Verify equipment is reconnected and operating properly. Replace or add items as needed (e.g., network cable, keyboard, mice, monitor, power cable). Identify and report unused and damaged equipment.
In advance of return to campus, verify customers can authenticate to PCs, applications, as well as print; especially if the system has been unused for an extended period of time (over 30 days). PCs may need multiple software and security patches and updates. These updates may require hours to install and multiple reboots.
Identify opportunities to move to new voice solutions such as MS Teams that support “hoteling” or hybrid workforce.
Identify and verify customers have access to common departmental collaboration tools (e.g., Zoom, Teams, etc.). Consider establishing standard procedures for use of collaboration tools (e.g., naming conventions, file structure for saving files).
Review and update conference room technologies to support collaboration tools and a hybrid workforce.
Review and share collaboration training resources with staff for collaboration tools:
– MyLearning
– Office 365
– Zoom
Establish technology policies for employees who share space (e.g., hybrid staff).
Expect extended delivery times on new computer hardware orders. If moving to a laptop centric approach, evaluate the need for docking stations, and other peripherals. Consult with local IT teams for exact requirements.
Wipe the hard, nonporous surfaces (such as the display, keyboard, or other exterior surface) of your computer with 70% isopropyl alcohol wipes or Clorox Disinfecting Wipes. Avoid getting moisture in any opening, and don’t submerge computer hardware in any cleaning agents. JHM HEIC has published cleaning guidance.
