Students and Faculty: If you are encountering issues with your JHED ID, MS Authenticator, or SIS, please contact 410-516-HELP.
Students: If you are encountering issues with the learning management system, please contact your course TA or instructor.
Faculty and Staff: https://cer.jhu.edu/bb
24/7 Technical Help for Carey Courses:
For tech support needs (regarding Blackboard, Zoom, Remote Proctor Now, etc.), please contact the Online Course Technical Support:
Chat with a technical support specialist: http://support.edu.help/carey-support
Call toll-free at 844-306-1790 (press 2 for Blackboard support)
Send an email: email@example.com
The Online Course Technical Support is available 24 hours a day, 7 days a week. For faster response time, we recommend using the chat or phone options.
Note: The Online Course Technical Support is available for both online and onsite (Remote-Live) courses
Contact SOE Online Learning Support:
by phone at 443-872-9265
by email at SOE-BB-SUPPORT@JHU.EDU Note: this support option has a longer SLA than the form or phone methods listed above.