https://advanced.jhu.edu/current-students/technology-help-support/
Email: jhaap@support.edu.help
Blackboard
Students and Faculty: If you are encountering issues with your JHED ID, MS Authenticator, or SIS, please contact 410-516-HELP.
Students: If you are encountering issues with the learning management system, please contact your course TA or instructor.
Faculty and Staff: https://cer.jhu.edu/bb
Email: cerweb@jhu.edu
Blackboard
24/7 Technical Help for Carey Courses:
For tech support needs (regarding Blackboard, Zoom, Remote Proctor Now, etc.), please contact the Online Course Technical Support:
Chat with a technical support specialist: http://support.edu.help/carey-support
Call toll-free at 844-306-1790 (press 2 for Blackboard support)
Send an email: carey@support.edu.help
The Online Course Technical Support is available 24 hours a day, 7 days a week. For faster response time, we recommend using the chat or phone options.
Note: The Online Course Technical Support is available for both online and onsite (Remote-Live) courses
Blackboard
Contact Peabody Service Desk:
at https://servicedesk.peabody.jhu.edu
by phone at 677-208-6540
Blackboard
Please contact sais.odl@jhu.edu or 202.663.5959.
Blackboard
Contact SOE Online Learning Support:
by phone at 443-872-9265
by email at SOE-BB-SUPPORT@JHU.EDU Note: this support option has a longer SLA than the form or phone methods listed above.
Blackboard
Please contact oac@jhmi.edu or 410-627-5500
Blackboard
Contact the JHUSON Help Desk:
by phone at 410-614-8800
by email at son-helpdesk@jhu.edu
http://nursing.jhu.edu/technology
Blackboard
by https://ctl.jhsph.edu/help/
Course Plus
Support Resources: https://support.cldt.jhu.edu
Email: cldtsupport@jhu.edu
Blackboard