Course/Learning Management Systems

Advanced Academic Programs

How to Get Help?

https://advanced.jhu.edu/current-students/technology-help-support/

Email: jhaap@support.edu.help

System

Blackboard

How to Login

https://blackboard.jhu.edu/

Arts and Sciences

How to Get Help?

Students and Faculty: If you are encountering issues with your JHED ID, MS Authenticator, or SIS, please contact 410-516-HELP.

Students: If you are encountering issues with the learning management system, please contact your course TA or instructor.

Faculty and Staff: https://cer.jhu.edu/bb

Email: cerweb@jhu.edu

System

Blackboard

How to Login

https://blackboard.jhu.edu/

Carey Business School

How to Get Help?

24/7 Technical Help for Carey Courses:

For tech support needs (regarding Blackboard, Zoom, Remote Proctor Now, etc.), please contact the Online Course Technical Support:

Chat with a technical support specialist: http://support.edu.help/carey-support

Call toll-free at 844-306-1790 (press 2 for Blackboard support)

Send an email: carey@support.edu.help

The Online Course Technical Support is available 24 hours a day, 7 days a week. For faster response time, we recommend using the chat or phone options.

Note: The Online Course Technical Support is available for both online and onsite (Remote-Live) courses

System

Blackboard

How to Login

https://blackboard.jhu.edu/

Engineering

How to Get Help?

Students and Faculty: If you are encountering issues with your JHED ID, MS Authenticator, or SIS, please contact 410-516-HELP.

Students: If you are encountering issues with the learning management system, please contact your course TA or instructor.

Faculty and Staff: https://cer.jhu.edu/bb

Email: cerweb@jhu.edu

System

Blackboard

How to Login

https://blackboard.jhu.edu/

Engineering for Professionals

How to Get Help?

http://ep.jhu.edu/helpdesk or email ep-help-desk@jhu.edu

System

Blackboard

How to Login

https://blackboard.jhu.edu/

Peabody

How to Get Help?

Contact Peabody Service Desk:

at https://servicedesk.peabody.jhu.edu

by phone at 677-208-6540

System

Blackboard

How to Login

https://blackboard.jhu.edu/

SAIS

How to Get Help?

Please contact sais.odl@jhu.edu or 202.663.5959.

System

Blackboard

How to Login

https://blackboard.jhu.edu/

School of Education

How to Get Help?

Contact SOE Online Learning Support:

by this support form link

by phone at 443-872-9265

by email at SOE-BB-SUPPORT@JHU.EDU Note: this support option has a longer SLA than the form or phone methods listed above.

System

Blackboard

How to Login

https://blackboard.jhu.edu/

School of Medicine

How to Get Help?

Please contact oac@jhmi.edu or 410-627-5500

System

Blackboard

How to Login

https://blackboard.jhu.edu/

School of Nursing

How to Get Help?

Contact the JHUSON Help Desk:

by phone at 410-614-8800

by email at son-helpdesk@jhu.edu

http://nursing.jhu.edu/technology

System

Blackboard

How to Login

https://blackboard.jhu.edu/

School of Public Health

How to Get Help?

by https://ctl.jhsph.edu/help/

System

Course Plus

How to Login

https://courseplus.jhu.edu/