July 2025
For many years, the Carey Executive Education team has effectively leveraged the Salesforce customer relationship management (CRM) platform for lead tracking, course registration, and payments for their Executive Education classes and certificate programs. The IT@JH University Information Systems (UIS) team supports this platform.
Last year, Carey Senior Associate Dean Jill Green asked UIS to help Carey departments locate and record comprehensive relationship data in a centralized location.
UIS stepped in to expand Carey Executive CRM’s usage across additional teams at Carey Business School, including Employer Relations, Experiential Learning, Strategic Partners, and Student Innovation. The project was completed in late June 2025.
This expansion helped Carey Business School with:
The UIS team is excited to continue monitoring the expansion and use of the Carey CRM and anticipates making additional future improvements.
