AT&T recently announced that its email-to-text and text-to-email services will be discontinued starting June 17, 2025, which means Johns Hopkins AT&T customers won’t be able to use email to send or receive texts.
The following SMS domains are impacted by this change:
Several IT, clinical, HR, payroll, facilities, and communications systems currently use email-to-text as a channel for message distribution. Users may also have rules set up within Outlook to forward email messages to their cell phones so they appear as texts. A short-term solution is available now for senders from a pre-defined allow list at no extra cost through our Verizon partnership. To use this solution, you must update the email address to vzvmg.biz.
If you use email-to-text to AT&T or Cricket Wireless subscribers, you must act before June 17, 2025. If you send email to any of the SMS domains on this list, please follow these instructions immediately to ensure no disruption.
ACTION REQUIRED:
1- Update the email address to @vzvmg.biz. For example, a phone number on AT&T of (410) 555-1212 has an email address of [email protected]. Update this address to [email protected].
2- From a Hopkins email account, send a test email to the updated address. This will not work from a personal email account, such as Gmail or Yahoo!
3- Ensure text message is received by the intended phone number. If not, please:
4- If you require additional assistance, please email [email protected].
For IT Business Owners:
The myJH team has created a robust API for sending text messages to individuals in the Johns Hopkins Enterprise Directory, already adopted by various teams at Johns Hopkins University and Johns Hopkins Health System. For API access, please contact [email protected].
For cases that cannot use an API, an enterprise solution is currently in development, expected Fall 2025.
