Information Technology
Search IT Help Desk
Home | IT Services | Telecommunications – Office Phones / Enterprise Voice

Telecommunications – Office Phones / Enterprise Voice

The Telecommunications Services Department provides telecommunications services for Johns Hopkins Medical Institutions and Johns Hopkins University. We manage telecommunications facilities at East Baltimore, Bayview Medical Center, Homewood, Eastern, Mount Washington, and various locations in Maryland and Washington, D.C.

Our mission is to ensure that faculty, staff, students, patients, and visitors have reliable and convenient telecommunications services and equipment. Management and staff are dedicated to providing our customers with prompt and friendly service.

Telecom, Pager, Corporate Cellular, and IT Billing Questions

Telecom for JHHS Business Areas 400 and above: [email protected]

Telecom for JHU Business Areas: [email protected]

Pagers: [email protected]

Corporate Cellular: [email protected]

IT Services: [email protected]

Billing Reports

IT Billing Reports (this includes services such as Zoom, Cloud Services, Managed Servers, VPNs, Smartsheet, Qualtrics, PC  Support, Printer Support, etc.) and Pager Billing Reports have a new process. We are phasing away from emailed reports to a Power BI Telecom and IT Billing site. 

Reports will no longer be emailed automatically. A new portal houses the monthly billing detail and will offer a variety of ways for you to pull the data that you need, when you need it. Each month’s billing data will be available on the first day of the following month. For example, May billing data will be accessible on June 1.

The portal will enable you to pull IT data for any month (beginning with April 2025). Pager billing will start with May 2025. Telecom will migrate in August 2025 (estimated migration date).

  • You will be able to pull one or multiple cost centers, IOs, WBSE in one query.  
  • Alternatively, you can select a responsible cost center (great for those JHU cost centers with multiple IOs which roll up to it).    
  • If you want to see the detail for specific products within those cost objects, you can further select one or more services (or default to all services). 
  • If you have a SCE or GL Account that you are interested in, you can select the cost object, then the GL account. 
  • You will be able to select any month that is housed in this system.
  • As we phase in telecom billing, you can query an individual phone number to find out what cost object it is billing to.
  • Once you set up your queries, you will be able to set up a subscription to email the same data on a monthly basis.
  • If you don’t need the same information each month, you can pull data whenever you need it.

The system uses Power BI; access requires JHED ID authentication. We have an allow list for current departmental contacts. If you don’t have access to the new site, please register at UIS Tools.

Requests can only be submitted by the JHED ID of the staff member that needs access. You cannot submit a request on behalf of someone else. Enter your JHED ID on the UIS Tool form, select “IT Finance Reporting” from the dropdown application list, certify with a YES to the question, then submit.

Access to the reporting site should be complete within one hour.

The direct link to the Power BI system is  Tangoe Rivermine Billing Report – Power BI.
Note: Please download the guideline document for assistance with using the prompts.

Telecom Billing Reports

Our billing system automatically emails a detailed telecom report per cost center/IO/WBSE directly to departmental contacts. This process will continue until the August 2025 timeframe. After that time, Telecom billing reports will be available on the Power BI system described above.  

Cellular Billing Reports

Cellular detail reports will continue to be emailed directly to the appropriate departmental contact. Any other billing questions regarding corporate cellular devices can be directed to [email protected]

Telephone Repairs

Submit an online self-service ticket through Service Now or call 410-955-HELP (410-955-4357).

Repairs include no dial tone, broken phones (need to buy new telephone), need new phone jack cable.

Note: Only submit a self-service ticket for non-urgent requests. Be very clear in describing the issue you are having with your telephone.

Work Orders and Telephone Service Requests

Submit a Telecom Service Request on Service Now (Chrome browser recommended).

Note: Telephone Service Requests can take up to 10 days to fulfill depending on our technical workload.

Other Telecommunications Information