Course/Learning Management Systems

Most of JHU’s divisions use Canvas Instructure as the primary learning management system (LMS) for academic and other courses (the School of Public Health’s LMS CoursePlus is supported directly by them). Support resources for each division’s faculty and students appear below.

• Canvas Support Info for Faculty
• Canvas Support Info for Students
• How to Login to Canvas: https://canvas.jhu.edu/

Advanced Academic Programs (AAP)

How to Get Help?
Online faculty and students have 24/7 access to Help Desk support:

• Call our toll-free Help Desk at 844-417-0874.
• Chat with the Help Desk now.
• Email: [email protected]

Krieger School of Arts and Sciences (KSAS)

How to Get Help?
Students are encouraged to reach out to faculty if they are experiencing issues in their courses.

• Email: [email protected]
• Website: https://ctei.jhu.edu

Carey Business School

How to Get Help?
24/7 Technical Help for Carey Courses:

For immediate support, please contact Carey Academic Technical Support (CATS):

• Call toll-free at 877-379-5788
• Chat Support Link
• Email: [email protected]

Center for Talented Youth (CTY)

How to Get Help?

• Faculty and Student Support:
  https://help.cty.jhu.edu/support/solutions
• Submit a Ticket:
  https://help.cty.jhu.edu/support/tickets/new

System
Moodle
Microsoft Teams

How to log in:
https://mycourses.cty.jhu.edu
https://www.office.com

Peabody Institute

How to Get Help?

IT Support at: https://servicedesk.peabody.jhu.edu

School of Advanced International Studies (SAIS)

How to Get Help?

• Website: https://edt.sais.jhu.edu
• Email: [email protected]
• Phone: 202-663-5959 (9 am to 5 pm, ET, Mon-Fri)

School of Education (SOE)

How to Get Help?

• Email:
  [email protected]
• Call our 24/7 Help Desk: 877-211-3095
• Chat Support Link

School of Medicine (SOM)

How to Get Help?

• Faculty email: [email protected]
• Students Support via https://oit.med.jhmi.edu/Canvashelp

School of Nursing (SON)

How to Get Help?

• Course Support:
  [email protected]
• SON Help Desk:
  [email protected]
• Phone: 410-614-8800
• After-hours Support: Chat After Hours